摘要/Abstract

本文从管理理念与方法的创新、机构改革、业务流程重组、人力资源管理、服务创新5个方面对美国国会图书馆管理创新进行分析。

The paper analyses management innovation of Library of Congress from five aspects，including change of management concepts and methods，adjustment of sector，reengineering of business process，reform of human resources management，improvement of service method.