摘要/Abstract

本文以日本便利店里被服务的顾客的语言行动为中心, 对其礼貌策略使用的实际情况进行考察研究。 调查方法采取实地观察并笔记记录的方法,对日本人在结账时候,是否会对店员采取某种形式的礼貌策略的 问题进行实地调查,并按照客人的属性(性别、年龄等不同社会属性)分类分别对其礼貌策略进行分析研 究。研究视角结合社会语言学和社会心理学,全面地对服务行业中的日本客人礼貌策略进行剖析,进一步揭 露日本社会文化及其语言文化的特点。

Convenience store plays a very important role in Japanese daily life. In recent years, research on The Politeness Strategies in convenience stores, restaurants, hotels and other places increased. But most studies to date limited to the side of practitioners. Study of customers is still lacking. The thesis aims to Research the Politeness Strategies in Verbal Behavior of Japanese in the convenience store. Through investigation we can see that 68% of the Japanese have a tendency to use politeness strategies to the staff in convenience store after shopping. In terms of sexual difference, women use politeness strategies more often than men. A detailed analysis has been done in this thesis.